Penanganan Lena pada Departemen Tata Graha di Hotel XYZ

The purpose of this research is to find out how handling of lena in the Housekeeping Department atHotel XYZ. The data analysis method used is descriptive qualitative. To obtain data, data collection techniques were applied, namely by conducting interviews with Executive Housekeepers and conducting observations based on checklists with Linen Attendants and documentation sessions were carried out in data collection. The results showed that the handling of lena in the housekeeping department in general was not in accordance with the established standard operating procedures, which amounted to 12%. Suggestions that can be given are that linen attendants are expected to supervise laundry vendors in sorting dirty lena, pay attention to the FIFO system (First In First