Analyzing Relationships Between Success Factors of Project Management in Global Software Development

In current era of technological advancement, global software development (GSD) is expanding to an increasing extent. This rise is driven by the advantages of low-cost development, access to expert resources, proximity to markets and clients, as well as options for innovation and the exchange of best practices. However, the various key aspects of GSD, including geographical dispersion, work ethics, time zone differences and cultural variability make project management more complex in a GSD setting. This study harnesses the critical success factors (CSFs) approach to identify the model for successful management of GSD projects. Sixteen CSFs have been determined using literature review, expert judgement, and exhaustive interviews. The interrelationship among identified CSFs have been model using interpretive structural modeling (ISM) and Matriced Impacts Croise’s Multiplication Applique a UN Classement (MICMAC) analysis. The proposed model has been validated using detailed interviews, conducted with twelve professionals from industry and academia. The expert participants were carefully chosen base on criteria which include working experience, roles, and participation in GSD projects. This research calculates CSFs of software project management in GSD by assessing their driving and relative strengths. Furthermore, these CSFs are categorized using MICMAC analysis. The previous research studies lack in exploring the mutual influence of CSFs and their hierarchical relationships. With the application of ISM and MICMAC analysis, the proposed study offers understanding of these interdependencies, providing great insights into their driving and dependent function. These insights enhance knowledge in GSD project management by allowing practitioners to prioritize key criteria and formulate potent management strategies.