Repeated Access to Patient Portal While Awaiting Test Results and Patient-Initiated Messaging
This cross-sectional study found an association of patients' refresh activity for low-sensitivity results with patient-initiated messaging after review. These findings suggest that refresh behavior, a potential measure of worry, may be a characteristic of patient attitudes and preferences rather than the test.
Authors
- Jeremy Louissaint (ORCID: https://orcid.org/0000-0003-1154-1825)
- Adam T. Wright (ORCID: https://orcid.org/0000-0001-6844-145X)
- Catherine M. DesRoches (ORCID: https://orcid.org/0000-0001-5373-855X)
- Scott MacDonald (ORCID: https://orcid.org/0000-0003-0797-656X)
- Liz Salmi (ORCID: https://orcid.org/0000-0003-3798-7438)
- Robert W. Turer (ORCID: https://orcid.org/0000-0003-1387-640X)
- S. Trent Rosenbloom (ORCID: https://orcid.org/0000-0001-7455-2260)
- Bryan D. Steitz (ORCID: https://orcid.org/0000-0003-2066-8692)
- Uday Suresh (ORCID: https://orcid.org/0000-0002-9309-7264)
Institutions
- Beth Israel Deaconess Medical Center (US)
- Harvard University (US)
- Southwestern Medical Center (US)
- Southwestern Medical Center (US)
- University of California, Davis (US)
- The University of Texas Southwestern Medical Center (US)
- Vanderbilt University Medical Center (US)
Publication Details
- Journal
- JAMA Network Open
- Published
- 2025-04-08
- DOI
- https://doi.org/10.1001/jamanetworkopen.2025.4019
- Citations
- 7
- Primary Topic
- Electronic Health Records Systems
- Type
- article
- Field-Weighted Citation Impact
- 20.56