Understanding the Root Causes of Healthcare Professionals’ Frustration with Digital Tools

The increasing integration of digital tools in healthcare has the potential to improve patient outcomes, yet often leads to frustration among users. This study explores the root causes of healthcare professionals' frustrations with technologies in hospitals. Secondary analysis of qualitative interviews with 52 clinicians in Switzerland revealed recurring challenges with digital tools, particularly clinical information systems, that are related to performance, usability, and data accessibility. These issues disrupt clinical workflows, compromise patient care, and can affect the well-being of clinicians. Addressing these issues through collaborative efforts could improve system design, reduce frustration, and enhance healthcare delivery.