Healthcare Demand and the Adequacy of Its Impact on Patient Satisfaction and Quality Outcomes: A Structural Equation Modeling Approach

This research aims to investigate the impacts of healthcare demand and the adequacy of healthcare on patient satisfaction and healthcare quality outcomes in an effort to clarify their relationships. This study employed a quantitative approach to conduct correlational cross-sectional research, specifically utilizing a survey approach by using a convenience sampling technique. The study sample comprises 211 participants who have utilized medical services. The study employed Structural Equation Modelling (SEM) to examine the proposed hypotheses and investigate the relationships among the four study variables.The study results indicated that all relationships between the study variables were positive and statistically significant, suggesting that improving one variable leads to a significant improvement in the others. Statistical analyses further revealed that the mediating variable plays a partial role in explaining the relationship between independent and dependent variables. This means that the effect of the independent variable on the dependent variable is not entirely contingent on the presence of the mediating variable but rather contributes to strengthening the relationship between them. These findings emphasize the importance of considering all variables when designing health policies and strategies to achieve optimal outcomes.