Relationships of personality traits and work values with the intention to stay of employees in the food and beverage service industry

This study seeks to investigate the mediating effect of work values on the relationship between employees’ personality traits and their intention to stay. Through purposive sampling, restaurants and beverage establishments in Tainan and Kaohsiung were selected as the research subjects. Questionnaires were distributed to staff including waiters, kitchen staff, supervisors, managers, and part-time workers via electronic means. A total of 213 valid responses were analyzed. The results indicate: 1. affective and instrumental fully mediate between neuroticism, openness to experience and individual-organization fit. 2. affective and instrumental fully mediate between openness to experience and value-emotion congruence. 3. Cognitive fully mediate between openness to experience and long-term retention.