CONSTRUCTS OF RESIDENTS' SATISFACTION WITH THE CONFLICT MEDIATION PERFORMANCE OF LUPONG TAGAPAMAYAPA: CONTEXT OF SELECTED BARANGAYS IN DAVAO CITY

This study aimed to develop a satisfaction framework of the constitutents in selected barangays in Davao City regarding the conflict mediation performance of Lupong Tagapamayapa (LP). This quantitative, Exploratory Factor Analysis (EFA) study identified key satisfaction factors and constructed a multidimensional framework. There were 308 respondents who answered a structured questionnaire. The analysis included the Kaiser-Meyer-Olkin (KMO), Bartlett's test of sphericity, and Principal Component Analysis (PCA) with varimax rotation. The KMO value of 0.947, confirmed an adequate factor analysis sampling. The Bartlett's Test of Sphericity showed significant correlations among the items. There were six essential factors identified in the study that influence residents' satisfaction with LP’s mediation performance: (1) Professionalism and Thoroughness in the Mediation Process, (2) Ethical Conduct and Neutrality, (3) Effective Conflict Resolution and Participant-Centered Approach, (4) Cultural Competence and Adaptive Approach, (5) Strategic Thinking and Expertise in Conflict Management, and (6) Ethical Conduct and Empowerment. These factors collectively explained 50.725% of the variance. This value confirmed the substantial roles of these factors for effective effective mediation. KEYWORDS: Satisfaction, Conflict Mediation Performance, Lupong Tagapamayapa, Barangays, Exploratory Factor Analysis