A Study on the Impact of Human Resource Management Measures on Employees' CSR Attitude and ESG/CSR Practices- the Example of Hotel and Catering Service Industries

In efforts to fulfill the research objectives of this study, we analyzed the influences between human resource management practices and employees' corporate social responsibility (CSR) attitude, and the influences of employees' CSR attitude on Environmental, Social, Governance (ESG) and CSR practices, as well as the mediating effect of employees' CSR attitude on the relationship between human resource management practices, ESG and CSR practices. This study utilized a number of social platforms, such as FaceBook, LINE, and Instagram, and employed the convenience sampling method to select employees in the hotel and catering service industries. Electronic questionnaires were distributed to collect data, and 284 valid copies of questionnaires were recovered. According to the research results, the following three findings were revealed. 1.CSRaFac2 and CSRaFac3 have partial mediating effects on the relationships between HRMp and the dependent variables CSRpC and CSRpS. 2. CSRaFac2 and CSRaFac3have partial mediating effects on the relationships between HRMp and the dependent variables ESGe and ESGs. 3.CSRaFac2 and CSRaFac4 have full mediating effects on the relationships between HRMp and the dependent variable ESGg. Facing the shortage of human resources in the service industry, it is recommended that hotel and catering enterprises should not only pay more attention to actual CSR practices but also invest in ESG progressively.