Social care best practices: Learnings from a technology–enabled closed–loop referral network

Conclusion:Roles and setting clearly impact SDOH screening.Roles that traditionally better establish trust with patients (i.e., CHW, ACM) are well placed to obtain honest answers regarding needs; however, staffing resources are limited.Empathic inquiry training would benefit MAs to obtain more accurate screens.Patients are also more likely to reveal needs when they are in a comfortable setting (MIH screens occur in patients' homes) or they self-report via MyChart; however, inequities in digital access and technology literacy must be addressed.