Optimizing Quality Management in the Public Health Sector: Measuring Patient Satisfaction
Patient satisfaction is an essential indicator in assessing the quality of care, reflecting their expectations and perceptions. This article examines the most relevant tools and methods for measuring this satisfaction, with the aim of providing reliable and representative results for hospital services, thus helping to improve the performance of healthcare systems.
Authors
- Najiba El Amrani El Idrissi (ORCID: https://orcid.org/0000-0001-5603-1306)
- Moukhafi Sahar
- Zaynab Hijab
- Msatfa Zouheir
- Sarah Mahir
- El Massaoudi El Mahdi
Institutions
- Université Ibn-Tofail (MA)
- Institut Supérieur d’Electronique et des Réseaux & Télécommunications (MA)
- Ministère de l’Environnement et du Développement Durable (SN)
- Université Hassan 1er (MA)
Publication Details
- Journal
- Journal of Posthumanism
- Published
- 2025-04-05
- DOI
- https://doi.org/10.63332/joph.v5i1.560
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 0.00