Optimizing logistics to enhance customer satisfaction at starlight exporters

Customer satisfaction is vital in the export sector, where efficient logistics ensure business success. This study analyzes Starlight Exporter’s logistics performance from 2019 to 2024, focusing on delivery efficiency, order accuracy, communication, and problem resolution. As global trade evolves, exporters must adopt innovative logistics strategies to stay competitive. By examining transportation reliability, warehouse management, tracking systems, and customer responsiveness, this research identifies strengths and areas for improvement. The findings provide actionable recommendations to enhance logistics efficiency, improve customer satisfaction, and strengthen Starlight Exporter’s market position for sustained growth.