Hasselt Corona Impact Study: Impact of COVID-19 on healthcare seeking in a small Dutch town

We investigated healthcare avoidance during the first COVID-19 wave in a Dutch region with high infection rates. A mixed-method, multiphase study used (1) primary care electronic health records to identify patients, (2) questionnaires to capture patients with unreported COVID-19 symptoms, and (3) interviews om care avoidance. Additionally, a natural language model estimated COVID-19 incidence from routine care data. Of 2361 respondents (39% response rate), 535 (23%) reported COVID-19 symptoms; 180 sought help, mainly from GPs. Care-seeking rates did not differ significantly between those with or without relatives who experienced severe illness or death before their own illness (p = 0.270). Interviews showed the main barriers were feeling not ill enough and concerns about an overstressed healthcare system, especially GPs. Only a third of participants with symptoms sought help, mostly from GPs. Serious illness or death of loved ones had no significant impact. Findings highlight the need for clear communication and accessible healthcare, including telemedicine, for future pandemics.