THE EFFECT OF CREATIVITY AND JOB STRESS ON EMPLOYEE PERFORMANCE WITH CYBERLOAFING BEHAVIOUR AS MEDIATION AT BANDA ACEH TAX OFFICE

The objective of this study was to investigate the impact of creativity and job stress on employee performance at the Banda Aceh Tax Office, with cyberloafing behavior as a mediating variable. The study population consisted of 101 civil servants working at the Banda Aceh Tax Office. Data were gathered using questionnaires with Likert scale ratings, and the entire population served as the sample (census sampling). The research model was analyzed using SmartPLS. Descriptive analysis results indicate that creativity, job stress, cyberloafing, and employee performance were all rated favorably. The findings from the direct effect analysis indicate that creativity positively and significantly influences cyberloafing, job stress positively and significantly affects cyberloafing, and creativity positively and significantly impacts employee performance. Additionally, cyberloafing exerts a positive and significant influence on employee performance. Meanwhile, the results of the indirect path analysis reveal that cyberloafing serves as a partial mediator in the relationship between creativity and employee performance, demonstrating a positive and significant effect. Likewise, cyberloafing partially mediates the relationship between job stress and employee performance in a positive and significant manner.