Role of Customer Satisfaction and its Impact on Customer Trust and Switching Cost to Educational Mobile Apps

Inderscience is a global company, a dynamic leading independent journal publisher disseminates the latest research across the broad fields of science, engineering and technology; management, public and business administration; environment, ecological economics and sustainable development; computing, ICT and internet/web services, and related areas.

Authors

Publication Details

Journal
International Journal of Knowledge-Based Development
Published
2025-01-01
DOI
https://doi.org/10.1504/ijkbd.2025.10070403
Primary Topic
Technology Adoption and User Behaviour
Type
article
Field-Weighted Citation Impact
0.00
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article

Role of Customer Satisfaction and its Impact on Customer Trust and Switching Cost to Educational Mobile Apps

Thangaraja Arumugam, Renuga Krishnaraj
International Journal of Knowledge-Based Development
Technology Adoption and User Behaviour
article

Role of Customer Satisfaction and its Impact on Customer Trust and Switching Cost to Educational Mobile Apps

Thangaraja Arumugam, Renuga Krishnaraj
article en

Abstract

Inderscience is a global company, a dynamic leading independent journal publisher disseminates the latest research across the broad fields of science, engineering and technology; management, public and business administration; environment, ecological economics and sustainable development; computing, ICT and internet/web services, and related areas.

International Journal of Knowledge-Based DevelopmentVol. 15(2)
Openalex Percentile: Top 93%
Technology Adoption and User Behaviour
DOISourceOpenAlex
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Role of Customer Satisfaction and its Impact on Customer Trust and Switching Cost to Educational Mobile Apps — Thangaraja Arumugam, Renuga Krishnaraj · International Journal of Knowledge-Based Development (2025) | TGRS Research Map | TGRS