ADVENTURES IN PERFORMANCE TECHNOLOGY: CORRECTIVE ACTION AS A PERFORMANCE TECHNOLOGY INTERVENTION

This article describes a real human performance technology intervention. The author was personally involved in this intervention (Rothwell, 1990). It tells his personal story about how he “backed into” performance technology as a field of practice. What follows is a case study that accurately describes what happened, though the names were changed to protect the innocent and the guilty. The case is presented in part as dialogue to make the presentation more dramatic. While the dialogue is not exactly the same as in the real case, the dialogue closely resembles the wording as the events unfolded. The case illustrates how important is the role of supervisors, managers, and executives in shaping employees and performance (Bakhshandeh et al., 2024; Rothwell et al., 2023).