Evaluation of the Usability and User Experience of a Digital Platform for Mental Health Assessment

This study evaluated the usability and user experience of a mental health digital platform among college students. Usability tests were conducted using quantitative measures, user feedback, and direct observations. User experience is also aimed at gaining insights of what works and what does not work in the system. A total of 3,396 second year students participated in the assessment with university guidance counselors serving as facilitators. Results from the usability test indicated an above- average score among students suggesting high satisfaction in terms of ease-of-use, well-integrated functions, and performance. Strengths of the platform generated from the users’ feedback are effectiveness and efficiency, ease of use, innovation, organization and structure, and reliability and performance. Further enhancements in functionality, including loading time, usability, readability, language preference, and lengthy questionnaires, were identified as key concerns among respondents. These findings highlight the usability of the platform while also identifying areas for improvement to ensure continuous engagement and user-friendly experience for users.