Parents’ Motivations for Calling an Out-of-Hours Helpline: Qualitative Study
Uncertainty in assessing a sick child's symptoms can lead parents to seek reassurance and validation by contacting a medical helpline. Telephone consultations often enable parents to manage their children at home. Interventions that help parents distinguish between mild and severe symptoms, and accept frequent illnesses as a normal part of childhood, could reduce stress and reliance on health care services.
Authors
- Caroline Gren (ORCID: https://orcid.org/0000-0003-0676-3650)
- Dina Cortes (ORCID: https://orcid.org/0000-0002-6852-6530)
- Tine Tjørnhøj‐Thomsen (ORCID: https://orcid.org/0000-0003-3621-6682)
- Morten Schrøder
- Liv Borch‐Johnsen (ORCID: https://orcid.org/0000-0002-1412-9281)
- Gorm Greisen (ORCID: https://orcid.org/0000-0001-8042-3262)
- Stine Borgen Lund (ORCID: https://orcid.org/0000-0003-4426-211X)
- Fredrik Folke (ORCID: https://orcid.org/0000-0002-2284-7857)
- Vibeke Zoffmann (ORCID: https://orcid.org/0000-0003-0571-5331)
- Marianne Sjølin Frederiksen
Institutions
- University of Copenhagen (DK)
- Deakin University (AU)
- University of Southern Denmark (DK)
- Amager Hospital (DK)
- Herlev Hospital (DK)
- Copenhagen University Hospital (DK)
- Gentofte Hospital (DK)
- Rigshospitalet (DK)
- Zealand University Hospital (DK)
- Helsingborgs lasarett (SE)
- Capital Region of Denmark (DK)
Publication Details
- Journal
- Journal of Medical Internet Research
- Published
- 2025-04-04
- DOI
- https://doi.org/10.2196/66780
- Primary Topic
- Family and Patient Care in Intensive Care Units
- Type
- article
- Field-Weighted Citation Impact
- 0.00
Funders
- Gentofte Hospital
- Region Hovedstaden
- TrygFonden