Assessing the effect of land administration reforms on service delivery by the Lands Commission of Ghana

Land service delivery in Ghana remains problematic, often characterised by delays, poor records management, rent-seeking behaviours, political interference, unreliable information, uncertainties and insecurity of land rights; a situation that eventually undermines national development and investment in the real estate market. The regulator has been operating in an environment beset with costs and delays in service delivery. This suggests the need to develop reform interventions through re-engineering of business processes and calls for organisational citizenship behaviour. The current study examines how internal and external reforms impact on services provided by the Lands Commission (LC) and the moderating role of commitment and motivation on service delivery. The results of the regression found a significant positive relationship between internal and external reforms and service delivery. The study argues that, commitment moderated both the positive relationship between internal reforms, external reforms and service delivery. Motivation also affects the relationship between external reforms and service delivery.