THE TRANSFORMATION OF PUBLIC ADMINISTRATION THROUGH ARTIFICIAL INTELLIGENCE

The adoption of Artificial Intelligence (AI) in public administration and organizational administrative processes is driving a significant transformation, improving service quality, optimizing resources, reducing costs, and increasing efficiency. AI automates repetitive tasks and analyzes large volumes of data, enabling more informed decisions and more agile and effective management. In public administration, AI has been fundamental in automating processes, allowing public servants to focus on strategic activities while AI handles mechanical tasks. The use of chatbots and virtual assistants improves interaction with citizens, providing quick and efficient responses, resulting in a more satisfactory experience for the public. Additionally, AI positively impacts decision-making by forecasting trends and anticipating problems, optimizing resources, and enhancing government efficiency. AI has also been applied to corruption prevention, through monitoring financial transactions and identifying suspicious behaviors. Although it brings numerous benefits, its implementation faces challenges such as resistance to change, lack of training, and concerns about data privacy. To overcome these obstacles, it is necessary to invest in training, robust infrastructure, and public policies that ensure data protection and the ethical use of technology. Recent studies highlight AI’s potential to optimize organizational processes and improve resource allocation, as well as emphasize the importance of an ethical approach to its adoption. AI can thus profoundly transform public administration and organizations, promoting more modern and innovative management.