Perceptions of Paramedics and Non-paramedics Related to Existence of Telemedicine in ASEAN Based on SEM-PLS

Introduction: this article explored the potential of telemedicine in ASEAN amidst challenges regarding health facilities. This article analyzed perceptions of paramedics and non-paramedics regarding the implementation of telemedicine in ASEAN to further improve health services, as stated in the third Sustainable Development Goals (SDGs).Methods: perceptions of paramedics and non-paramedics were analyzed using Structural Equation Modeling-Partial Least Square (SEM-PLS). A sample of 500 were taken from paramedics and non-paramedics across ASEAN countries using purposive sampling technique. The data was analyzed descriptively and the outer and inner model was evaluated.Results: outer model evaluation showed the indicators were valid and reliable. Meanwhile, inner model evaluation showed a moderate influence of the indicators on Telemedicine satisfaction and hypothesis testing showed that Doctor Reliability, Responsiveness, and Assurance variables significantly influence paramedics and non-paramedics perceptions of Telemedicine satisfaction.Conclusions: an application is needed that provides telemedicine services universally in ASEAN by strengthening features regarding Doctor Reliability, Responsiveness, and Assurance, to connect patients with the nearest doctor. This application can strengthen Telemedicine usage in Southeast Asia.