The Power of Community in Higher Ed IT: Lessons from Service Dog Training and Communities of Practice

This talk explores the indispensable role of community within communities of practice (CoPs) in shaping the growth and resilience of Higher Education IT professionals. Much like the relationship between a raiser and a Seeing Eye puppy, CoPs provide guidance, patience, and collective wisdom, fostering an environment where members can grow confidently into their roles. By nurturing this partnership of shared goals, mutual support, and continuous learning, CoPs empower IT staff to adapt to new challenges, drive innovation, and support the diverse needs of their institutions. Using the bond between a raiser and a service dog in training as a framework, this presentation illustrates how community involvement and shared responsibility cultivate expertise, adaptability, and a sense of purpose within Higher Ed IT, ultimately enhancing outcomes across the institution.