Reimagining Workspaces: Embracing Open Design and Flexible Remote Work

In spring of 2023, the renovation of our IT department office at Hope College was completed. It was our first office renovation since the 80s. The renovation took almost 3 months to complete. During the renovation, most staff members either worked remotely at home or another location on campus. Our help desk support staff had two locations on campus for walk-in and drop-off help. We have a separate technician space for our A/V techs that was renovated separately so those staff persons were unaffected and our main help desk person worked from there. We emphasized the importance of keeping Google Calendar updated, extra diligent work ticket notes, being contactable via phone, and availability on messaging apps like Google Chat and Slack.