CARBON DISCLOSURE AND SUSTAINABLE BUSINESS PRACTICES IN ONLINE FOOD DELIVERY SERVICES: A CASE STUDY APPROACH

This paper examines the role of sustainable business practices and carbon disclosure in online food delivery services using the SAP LAP approach which has taken form due to the rapid growth of online food delivery services over the years which has led to increase in carbon footprint and also other environmental concerns. This increased footprint has arrived from the traditional methods of packaging and waste management by the concerned bodies which has raised concerns over ethics being followed in these companies. The SAP-LAP (Situation, Actor, Process- Learning, Action, Performance) Approach has been utilized as a case study tool to examine the role of various sustainable initiatives backed by governments and organizations. This SAP-LAP Approach is a framework focused on probing into actual scenarios, the actors in it and actions taken with its impact on the concerned organization. For the purpose of the case study utilized in this paper, the situation aspect delves into the environmental impact of online food delivery, the actors involved are various online food delivery platforms whereas the process takes into account various sustainability measures. The impact of these three has been seen using the LAP framework as evidenced by the findings that indicates that while several commitments had been made by these delivery platforms there have been several challenges that hinder their progress towards a sustainable future. This paper also contributes to the conversation over the formation and implementation of sustainable business practices and models by providing key policy recommendations to enhance carbon transparency and leads to a future driven by net zero emissions and fulfilled commitments.