Impact of E-Service Quality on Retail Consumer Behaviour in the Banking Sector Mediated by Customer Satisfaction
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Authors
- Pooja Goel (ORCID: https://orcid.org/0000-0001-7635-5842)
- Meena Arora
- Jaspal Singh (ORCID: https://orcid.org/0009-0006-6543-344X)
Publication Details
- Journal
- International Journal of Process Management and Benchmarking
- Published
- 2025-01-01
- DOI
- https://doi.org/10.1504/ijpmb.2025.10070348
- Primary Topic
- Technology Adoption and User Behaviour
- Type
- article
- Field-Weighted Citation Impact
- 0.00