Communication challenges and experiences between parents and providers in South Korean paediatric emergency departments: a qualitative study to define AI-assisted communication agents
An AI-assisted communication agent could help mitigate these challenges by providing timely information, managing non-medical inquiries and supporting both parents and ED staff at critical stages of the ED visit. Implementing such technology has the potential to improve communication and enhance overall patient care in paediatric emergency settings.
Authors
- Hansol Paeng (ORCID: https://orcid.org/0000-0002-8645-864X)
- Suyoung Yoo (ORCID: https://orcid.org/0000-0002-1617-6719)
- Sejin Heo (ORCID: https://orcid.org/0000-0001-7387-4575)
- Meong Hi Son (ORCID: https://orcid.org/0000-0002-3505-5576)
- Sung-Min Jeong
Institutions
- Korea Gas Corporation (South Korea) (KR)
- Samsung (South Korea) (KR)
- Samsung Medical Center (KR)
Publication Details
- Journal
- BMJ Open
- Published
- 2025-04-01
- DOI
- https://doi.org/10.1136/bmjopen-2024-094748
- Citations
- 2
- Primary Topic
- Emergency and Acute Care Studies
- Type
- article
- Field-Weighted Citation Impact
- 4.51
Funders
- Korea Health Industry Development Institute