Factors influencing usage and loyalty for payment app customers in Saudi Arabia
This study offers a unique perspective by integrating technological advancements and demographic factors specific to Saudi Arabia, distinguishing it from prior research. It provides fresh insights into how convenience, security, and compliance influence user trust and loyalty within a rapidly evolving FinTech landscape.
Authors
- Jingtao Fu (ORCID: https://orcid.org/0000-0001-8496-3768)
- Faiq Mahmood (ORCID: https://orcid.org/0000-0002-9405-8080)
- Farooq Ahmad Bajwa
- Shabir Ahmad (ORCID: https://orcid.org/0000-0002-0523-6536)
- Ishtiaq Ahmad Bajwa (ORCID: https://orcid.org/0000-0001-5828-6863)
Institutions
- Government College University, Faisalabad (PK)
- Hainan University (CN)
- Al Yamamah University (SA)
Publication Details
- Journal
- Acta Psychologica
- Published
- 2025-04-04
- DOI
- https://doi.org/10.1016/j.actpsy.2025.104961
- Citations
- 7
- Primary Topic
- Technology Adoption and User Behaviour
- Type
- article
- Field-Weighted Citation Impact
- 29.18