Patient satisfaction with ambulatory care services delivery and respect for patient rights: findings from 2022 national survey in Rwanda
Our study has revealed disparities in satisfaction with ambulatory care services delivery by provinces, hospital rank and visit status. We recommend hospital to take initiatives aiming at streamlining payments, optimizing waiting area services, and enhancing coordination, staff training, regional equity, and patient-centered policies for continuous service improvement.
Authors
- Joy Atwine
- Corneille Ntihabose (ORCID: https://orcid.org/0000-0001-9715-4572)
- Stephenson Musiime
- Jean Marie Vianney Nkurikiyintwali
- Bienvenu Niyongabo
- Kara L. Neil (ORCID: https://orcid.org/0009-0002-2586-0974)
- Viateur Kalinda
Institutions
- Rwanda Military Hospital (RW)
- Department of Health Services (NP)
- Rwanda Biomedical Center (RW)
- Polyclinic General Hospital (GR)
Publication Details
- Journal
- BMC Health Services Research
- Published
- 2025-04-02
- DOI
- https://doi.org/10.1186/s12913-025-12596-x
- Citations
- 1
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 2.82
Funders
- United States Agency for International Development