Evaluating the satisfaction of patients utilising the virtual emergency department service in southeast region of Melbourne
Emergency telehealth services were favoured by patients, with ratings comparable to satisfaction scores in physical EDs. Upskilling of emergency clinicians for telehealth consultations and educational programmes could provide further improvements to patient experiences.
Authors
- Peter Cameron (ORCID: https://orcid.org/0000-0002-1443-557X)
- Muhuntha Sri‐Ganeshan (ORCID: https://orcid.org/0000-0001-5541-8920)
- Diana Egerton‐Warburton (ORCID: https://orcid.org/0000-0003-0262-1305)
- Biswadev Mitra (ORCID: https://orcid.org/0000-0002-0508-2450)
- Amanda Harris (ORCID: https://orcid.org/0000-0002-6953-7370)
- Gerard O’Reilly (ORCID: https://orcid.org/0000-0001-5763-917X)
- Andrew Underhill (ORCID: https://orcid.org/0000-0001-8007-4242)
- Claire Charteris
- Christopher Thuring
Institutions
- Monash Medical Centre (AU)
- The Alfred Hospital (AU)
- Monash Health (AU)
- Monash University (AU)
Publication Details
- Journal
- Emergency Medicine Australasia
- Published
- 2025-04-01
- DOI
- https://doi.org/10.1111/1742-6723.70034
- Primary Topic
- Emergency and Acute Care Studies
- Type
- article
- Field-Weighted Citation Impact
- 0.00
Funders
- Monash University