The great debate: UX vs. usability. Which indicators are relevant to measure the success of information systems in higher education

The efficacy of information systems in higher education (HE) is a crucial aspect in an increasingly competitive educational landscape. The rise of digital transformation has heightened the need for measuring the success of non-teaching-related digital services. The Z generation of students presents a unique set of requirements and expectations that must be considered in the success measurement. To align with this contemporary context, it is necessary to revise existing indicators for measuring the success of information systems. The construct of UX holds exceptional importance and is often overlooked, particularly the relationship between UX and usability. To address these gaps, a research study was conducted and the card sorting method with Human- Computer Interaction and HE experts was utilised. The indicators were validated and an instrument was developed, confirming the significance of UX and quality dimension constructs. The study also identified several avenues for future research.