Challenges of Key Performance Indicators and Metrics for Measuring Medical Science Liaison Performance: Insights from a Global Survey
This study demonstrates the need for a balanced KPI framework that integrates both qualitative and quantitative measures. A more refined performance evaluation system (incorporating stakeholder feedback, insight quality, and strategic impact) can ensure fair assessments and drive MSL effectiveness.
Authors
- S. S. Dyer (ORCID: https://orcid.org/0009-0001-0621-7353)
- Cherie Hyder
- Jeff Kraemer
Institutions
- Syneos Health (United States) (US)
Publication Details
- Journal
- Pharmacy
- Published
- 2025-04-02
- DOI
- https://doi.org/10.3390/pharmacy13020051
- Citations
- 3
- Primary Topic
- Health and Medical Research Impacts
- Type
- article
- Field-Weighted Citation Impact
- 5.64