Analysis of Transport Department Services: Insights from Exploratory and Confirmatory Factor Analysis

This work presents a comprehensive analysis of transport services using both Exploratory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) to identify and validate key dimensions influencing service efficiency and user satisfaction. Data was collected on 25 measurement items across six constructs, including Licensing, Registration, Permits, Taxes, Penalties, and Road Safety. EFA was employed to explore the underlying structure of the data and to group related items under cohesive factors. The results identified five distinct factors, namely Service Access, Process Support, Safety Operations, Eco Efficiency, and Penalty Awareness. CFA was then utilized to validate the factor structure and assess the model's fit to the observed data. The findings highlight critical areas for improvement in transport services, such as streamlining processes, enhancing accessibility, ensuring compliance, and promoting road safety initiatives. This study offers actionable insights for policymakers and stakeholders to optimize service delivery and enhance user satisfaction in transport management systems.