Digital citizenship and democracy: an evaluation model for public digital inclusion initiatives

Abstract This article investigates themes, factors, and dimensions that could potentially integrate evaluation models for citizenship exercise into digital inclusion programs and spaces. It is a quantitative study conducted in Telecenters located in the city of Belo Horizonte, state of Minas Gerais, Brazil. Correlational statistical models were used for the analyses. The results led to the development of a universal conceptual model. This model encompasses various dimensions of digital inclusion and contributes to the assessment of the impacts of Information and Communication Technologies (ICT) on the democratization of digital citizenship, focusing on the Telecenters Program in Brazil.