Digital Accessibility Maturity Models

Digital Accessibility Maturity Models are internationally proven structured frameworks supporting organizations in assessing, improving, and maintaining digital accessibility of their digital products, services, and environments. These models help organizations assess their current state of digital accessibility, identify gaps, and create a roadmap for progress by defining different levels of accessibility maturity. The models usually consist of several stages, each representing a different degree of organizational maturity in terms of the practices applied to ensure the accessibility of the work environment for people with disabilities. Background and aim: This paper aims to compare digital accessibility maturity models and to propose a digital maturity evaluation process; Scope: research limitations are related to the practical implementations of the studied models; Methods: a digital maturity evaluation process is proposed, which is partially tested with a tool for automated testing; Results: Google Lighthouse tools is used to collect data from human resource management agencies’ websites and to analyze their performance, accessibility, SEO; Conclusions: digital maturity models need to be applied in the workplace to ensure diversity and inclusivity of the organizations. Originality: it focuses on the benefits of examining digital accessibility in the workplace. Practical implications: the practical applicability of the proposed method is related to its implication in testing aspects of accessibility maturity in the companies.