WEBERIAN PARADIGM, NEW PUBLIC SERVICE, AND NEW PUBLIC MANAGEMENT: BUREAUCRACY ASSESSMENT

Assessing bureaucratic performance requires diverse methods and indicators, each with distinct strengths and weaknesses. The three primary approaches are New Public Management (NPM), New Public Service (NPS), and the Weberian bureaucratic paradigm with their respective perspectives on governance and administration. This study employed an observational analytical design with a cross-sectional approach, conducted in Malang, East Java, from April to July 2023. The independent variables were NPM, NPS, and the Weberian paradigm while the dependent variable was bureaucratic performance. Data were collected using a questionnaire, designed based on literature reviews to assess the influence of these paradigms on bureaucratic effectiveness. The findings demonstrate that the NPS approach exhibits a slight advantage over the other models for its strong emphasis on public service and citizen engagement. NPS promotes great responsiveness and collaboration within bureaucratic structures. This finding suggests that NPS adoption can significantly improve service delivery.