User Satisfaction with Child and Adolescent Mental Health Services: Factor Structure of the Experience of Service Questionnaire (ESQ) in Norway and the UK
The results support the continued use of the ESQ in CAMHS in the UK and Norway and significantly contribute to the literature on user satisfaction by adding evidence of a general satisfaction factor.
Authors
- Julian Edbrooke‐Childs (ORCID: https://orcid.org/0000-0003-0401-4058)
- Monica Martinussen (ORCID: https://orcid.org/0000-0002-0937-1479)
- Jenna Jacob (ORCID: https://orcid.org/0000-0003-1006-1547)
- Kjersti Lillevoll (ORCID: https://orcid.org/0000-0003-1951-4418)
- Børge Mathiassen
- Jasmine Harju‐Seppänen (ORCID: https://orcid.org/0000-0002-9027-2119)
- Yngvild Arnesen (ORCID: https://orcid.org/0000-0001-9718-0017)
- Bjørn Helge Handegård (ORCID: https://orcid.org/0000-0002-8982-668X)
- Luís C. Silva (ORCID: https://orcid.org/0000-0003-0661-0742)
- Abigail Rennick
Institutions
- Anna Freud Centre (GB)
- Center for Child and Adolescent Mental Health, Eastern and Southern Norway (NO)
- UiT The Arctic University of Norway (NO)
Publication Details
- Journal
- Administration and Policy in Mental Health and Mental Health Services Research
- Published
- 2025-03-29
- DOI
- https://doi.org/10.1007/s10488-025-01436-z
- Primary Topic
- Customer Service Quality and Loyalty
- Type
- article
- Field-Weighted Citation Impact
- 0.00
Funders
- Universitetet i Tromsø