The impact of technostress on employee engagement and well-being

Background The advancement of technological devices in the workplace has changed the way people work. Employees are equipped with various Information and Communication Technology (ICT) tools to enhance their productivity and ensure timely completion of tasks. However, ICT also exerts pressure on employees to acclimate to these tools and meet deadlines. This adverse phenomenon is referred to as technostress. Objective This study aims to examine the influence of technostress on employee engagement and well-being, as well as to analyze the moderating effect of perceived organizational support between employee engagement, well-being, and technostress. Methods This study utilizes a quantitative research design and applied the SmartPLS program to analyze the direct, indirect, and total impacts of independent variables on the dependent variables. The study was conducted on a sample of 388 employees working in private banking organizations across Telangana state in India. Results The study’s findings indicate that technostress frequently entails an excessive workload and perpetual connectedness, resulting in considerable stress irrespective of organizational assistance. Elevated technostress in the workplace correlates with decreased employee engagement (−0.41) and well-being (−0.39). The research findings indicate that the role of perceived organizational support as a moderator is insignificant. Conclusions The findings of this study reveal substantial insights for firms to mitigate the adverse impacts of technostress on employees by developing evidence-based interventions, fostering a supportive work culture, and equipping employees with resource hubs.