Prospective structural analysis to optimize educational quality of virtual higher education programs

This study focuses on analyzing and correlating the strategic variables that impact educational quality in the virtual academic programs of a Higher Education Institution, considering both the academic, organizational, technological, student support and professional dimensions, as well as macro variables related to educational policies, technological accessibility, institutional culture, human resources, and financing. Through the categorization of educational quality in these dimensions and macro variables, the relevant factors were selected and classified, which allowed the creation of a matrix of cross-impacts and the subsequent identification of strategic factors. Using a prospective structural analysis approach, nine critical elements were identified which, due to their strong influence on educational dynamics and their notable independence, are located in a conflict zone. The results revealed specific areas in need of urgent attention, such as improving technological infrastructure, updating teaching methods and expanding academic support for students. It is important to emphasize that in order to maintain stable enrollment and raise quality standards in virtual degree programs, it is crucial to adopt the strategies designed, which encompass both the improvement of technological infrastructure and the strengthening of pedagogical and administrative support.