Análisis de la Inteligencia Artificial en el Entorno Empresarial: Revisión Sistemática (2018-2023)

This systematic review research with bibliographic analysis, aimed to analyze the use of artificial intelligence in business. The PRISMA methodology was used to obtain a final set of (n = 43) articles from the Scopus database over a 4-year period from 2020 to 2024. The final set of articles is classified into a taxonomy comprising five groups: (1) finance (n = 8), (2) production (n = 9), (3) customer service (n = 9), (4) technology and business innovation (n = 8) and (5) human resources (n = 9). It also presents a bibliographic analysis based on the annual scientific production, of 108 articles found in a period of 5 years from 2018 to 2023, from databases such as Scopus, Science direct and google academic. It concludes that the use of artificial intelligence (AI) in business has a significant impact in various areas.