Identifying the Critical Success Factors for the Introduction of an Asset Management System: a Delphi Study in the Healthcare Sector

Purpose: For decades, attention has been paid to standardized management systems, both in academia and in practice. This study focuses on an asset management system (AMS), specifically the key critical success factors (CSFs) for implementing an AMS in healthcare organizations. Methodology/Approach: The study is based on a Delphi method with 15 participants from various Slovenian healthcare organisations who validated and defined the most important CSFs. Findings: The study shows a strong consensus among the experts with regard to specific CSFs in the areas of management and leadership, employee competencies and methods and tools for process improvement. Research Limitation/Implication: The Delphi study method is based on a selected sample of experts, which could have an impact on the generalizability and replicability of the research. Originality/Value of paper: This study provides a better understanding of CSFs for the implementation of AMS based on the opinion and consensus of experts holding different positions and professions in healthcare. As this topic has received little attention in healthcare research and practice, this study serves as a preliminary study to stimulate future work in this under-researched area.