The effect of green human resources management on employees’ environmentally friendly behavior and hotel’s environmental cost performance: A governance and sustainability outlook

Hanoi, the capital of Vietnam, is the political, economic, cultural, and social center, converging all the factors to develop tourism into a key economic sector. Human resources (HR) are the basic factor in promoting sustainable tourism development. In previous studies, the three aspects of sustainable development of enterprises are financial performance, environmental cost performance, and social performance are both affected by green human resources management, GHRM (Yusoff et al., 2018; Longoni et al., 2016; Zaid et al., 2018). Therefore, the article focuses on determining the effect of GHRM on the friendly behavior of employees towards pro-environment and the hotel environmental cost efficiency in Hanoi, Vietnam. The article is based on a survey of 250 employees of three to five-star hotels in Hanoi, Vietnam. The main analytical methods used include reliability testing of Cronbach’s alpha, exploratory factor analysis (EFA), and structural equation modeling (SEM). Research results show that GHRM has a positive influence on the friendly behavior towards the pro-environment of hotel employees. The article found that the GHRM measures contribute to enhancing the hotel’s environmental cost performance by reducing materials use, and waste, reducing water cost, and electric costs, and enhancing the reputation of the hotel.