Protocol for the implementation of pharmaceutical teleconsultation in a pharmacy school at a public higher education institution

The covid-19 pandemic brought challenges to health services which have had to adapt to new realities. The adaptation of pharmaceutical consultations to the remote format has emerged as an alternative way to promote access to health services for patients with restricted access. The aim of this study was to describe a pharmaceutical teleconsultation protocol aimed at patients with asthma. The protocol was divided into an organizational axis, which included the formalization and planning phases of the pharmaceutical teleconsultation, and an operational axis, including the definitions of clinical activities, documents, and instruments for the implementation of the clinical service. A pharmaceutical teleconsultation manual and a pharmaceutical teleconsultation execution flowchart were prepared. This protocol was designed to provide guidance and be an accessible tool for pharmacists in the process of implementing pharmaceutical teleconsultation in health services, enhancing the use of Information and Communication Technologies.