ANALYSIS OF DEVELOPMENT ISSUES FOR A VOICE ASSISTANT FOR SPECIALIZED LIBRARIES

The paper examines the issue of serving readers with visual impairments in specialized libraries, and the challenges these readers face. Existing standard automated customer service systems turn out to be less than fully functional due to the population’s specific needs. The work suggests developing a voice assistant integrated into the library’s existing automated service system; presents an application operation model, taking into account the specific methods for converting text into numerical formats. The authors develop an algorithm for the voice assistant’s operation, including the stages of user authorization and registration, notifications of new book arrivals, recommendation generation, and notifications of overdue materials; provide the structure of the library’s database for visually impaired individuals, with all the relationships that ensure ease of information retrieval. The authors illustrate the implementation of the application core functions, developed for the N. Ostrovsky specialized library in the city of Kaluga, serving people with visual impairments. This will improve the organization of information storage and delivery; optimize workflows, and increase accessibility and application for users with disabilities.