ASSURANCE OF WORK QUALITY THROUGH ONBOARDING PROCESS IN TEMPORARY EMPLOYMENT

Purpose: The aim of this article is to analyze and evaluate practices related to onboarding process of temporary employees in companies in the logistics and warehouse industry (services). Additionally, the purpose of this article is to recommend activities, that can be implemented in the organizations in order to achieve better quality of work and ultimately increased quality of services, provided by the temporary employees. Design/methodology/approach: The study was preliminary and based on conducting a pilot qualitative study using the method of individual in-depth interview (IDI). The study covered the subject of the onboarding process of temporary employees in logistics and warehouse organizations operating in the Great Poland region. The article presents the results of the study conducted among temporary employees. Findings: The main aspects, covered in the study, regarding onboarding process are related to the way the onboarding process has been performed, what information has been passed to the temporary newcomers and how they have been welcomed and trained. Authors suggests recommendations to the organizations to improve this process. Research limitations/implications: The limitation of the study was the analysis of the practice of just 25 employees in 3 companies. The results of the initial study might be subjected to further study, in a full scope. At the same time competences’ development process for temporary employees may be also examined. Collecting the data from different HR processes, applied within the temporary employees’ community, will make it possible to build a full picture of the practices used in organizations. This picture together with the analysis and recommendations will help companies, using temporary form of employment, to improve their process to achieve desired results in terms of quality. Practical implications: The results of the study might be used by the companies interested in the form of temporary work and companies struggling with lowering quality of products or services as a result of employing temporary employees. Originality/value: As the temporary work in Poland usage is important and this importance has increased companies need to understand the factors influencing the quality of temporary employees’ work. This area has not been explored enough through research study.