Information technology and digital transformation and their impact on the quality of banking operations: A case study in Rafidain Bank-Salah Al-Din branches

The study aims to clarify the nature of the relationship and impact between information technology and digital transformation on the quality of banking operations in Rafidain Bank's Salah Al-Din branches, with the ultimate goal of obtaining final results and verifying the validity of the adopted hypotheses. The researchers employed a descriptive analytical method, in addition to several statistical methods suitable for the research purpose, to collect and analyze the data. The questionnaire served as the primary tool for collecting data and information, utilizing the statistical program SPSS (version 28). The study population consisted of 123 employees at various administrative levels in Rafidain Bank's Salah Al-Din branches, and a comprehensive enumeration method was used to study the population. In light of the study results, the researchers identified several key findings, most notably the positive impact of information technology and digital transformation on improving the quality of banking operations, as indicated by their dimensions as independent variables, in the studied field. Based on the achieved results, the researchers presented a set of recommendations, the most important of which is providing a technological infrastructure and an organizational environment that supports the application of information technology and digital transformation dimensions to improve the efficiency and quality of banking operations in the studied bank.