A holistic framework for sustainable service technology: insights from Eastern philosophies

Purpose This paper proposes a novel conceptual framework to guide future research in service technology with a focus on sustainability. Drawing on Eastern philosophical perspectives, this framework advocates for integrating the human-nature oneness concept into service technology design. Design/methodology/approach The paper reviews existing literature on service technology and sustainability, highlighting gaps in addressing the environmental impacts of emerging technologies. Established on the systematic literature review, this conceptual paper introduces a holistic framework informed by Eastern philosophies of Daoism, Buddhism, and Ubuntu, advocating for an integrated approach to perceiving humans and nature as interconnected. Findings The proposed framework challenges the current human-centric perspective in service technology research, which often prioritizes economic and social sustainability over environmental considerations. By adopting a holistic view, the framework suggests that true sustainability can only be achieved by simultaneously fostering human and environmental prosperity. Practical implications The framework provides theoretical and practical guidance on aligning service technology development with the United Nations Sustainable Development Goals (SDGs). The current research advocates for a shift towards designing service technologies that not only enhance service efficiency and economic performance but also mitigate negative environmental impacts. Originality/value This paper introduces a radical shift in thinking about sustainability in service technology by integrating Eastern philosophical principles. It offers a new lens for addressing global sustainability challenges and contributing to the growing body of research on sustainable service ecosystems.