The effect of health professionals’ perceptions of organizational impediments on emotional labor and job satisfaction

The findings highlight the significant role of surface behaviors in mediating the negative relationship between organizational impediments and job satisfaction, underscoring their critical impact on employee satisfaction. Moreover, the pronounced influence of deep acting on job satisfaction emphasizes the need for strategies aimed at preserving or enhancing employees' intrinsic motivation. These insights suggest that health institutions should prioritize the development of policies designed to alleviate the emotional labor demands placed on employees. Furthermore, addressing and mitigating organizational impediments appears to be a key strategy for fostering higher levels of job satisfaction among healthcare professionals. These results were compared with findings from previous studies and discussed within the theoretical frameworks of Job Demands-Resources (JD-R) and Conservation of Resources (COR) theories.