Effectiveness of Implementation of Quality Management System in the General Services Section

The study determined the levels of effectiveness of Quality Management System (QMS) implementation in the General Support Services-Property Unit of the Department of Agriculture-Regional Field Office 5, fiscal year 2024. The descriptive-comparative-correlational methods of research was employed in the study. The findings indicated a very high level of implementation across the four major functions of acceptance, issuance, inventory and divestment of the Property Unit. The findings also showed that Quality Management System implementation was highly effective, and that there was a significant difference in the level of QMS effectiveness between the employees assigned at the GSS-PU and the Property Custodians, but no significant difference in along personnel perception, service delivery and client satisfaction. A weak correlation between QMS implementation and its effectiveness was likewise noted.