The Importance of Distrust in Trusting Digital Worker Chatbots
Research shows that while trust is important, anthropomorphism counts more in the decision to hire an agent.
Authors
- Arik Ragowsky
- David Gefen (ORCID: https://orcid.org/0000-0002-0184-9167)
- René Riedl (ORCID: https://orcid.org/0000-0003-2468-5860)
- Barry A. Leffew
Institutions
- Wayne State University (US)
- Decision Sciences (United States) (US)
- Drexel University (US)
Publication Details
- Journal
- Communications of the ACM
- Published
- 2025-03-27
- DOI
- https://doi.org/10.1145/3701297
- Citations
- 3
- Primary Topic
- AI in Service Interactions
- Type
- article
- Field-Weighted Citation Impact
- 7.44