Effectiveness of conflict management among nursing specialists

The problem of conflicts arising in work collectives always remains relevant and is the focus of attention of many domestic and foreign scientists. The role of the manager in resolving conflict situations is important and is mandatory. Objective. To analyze the effectiveness of conflict management among nursing service managers (senior nurses) of the central district hospital. Results. The moral and psychological climate of nursing teams was assessed; the level of conflict among nurses of therapeutic and surgical profiles was analyzed; the degree of self-assessment of conflict among nurses of therapeutic and surgical profiles was studied; the main strategies of nurses’ behavior in the conflict zone were defined and their level of conflict resistance was assessed. Conclusion. An important link in the management of medical personnel are the heads of nursing services. The main component of their activities is the organization of middle and junior medical personnel to perform the tasks of the unit, including the prevention of conflict situations in the team. The development and implementation of measures aimed at preventing the development of conflicts will also contribute to improving the quality and accessibility of medical care for the population.