AI-Driven Digital Transformation in Local Governance: Towards Sustainable and Paperless Operations

This paper explores the transformative potential of artificial intelligence (AI) in driving digital transformation within local governments to achieve sustainable and paperless operations. With local governments facing budgetary constraints, growing service demands, and increasing environmental concerns, AI emerges as a key enabler to enhance operational efficiency and service delivery. The study highlights the role of AI in automating administrative processes, improving decision-making through data analysis, and reducing paper reliance through digital solutions. Through case studies and real-world applications, the paper examines the benefits and challenges of AI integration in public sector governance. It further provides insights into best practices for ensuring responsible and equitable implementation. By adopting AI-driven digital strategies, local governments can not only improve citizen services but also contribute to global sustainability goals. The findings offer a comprehensive roadmap for municipalities seeking to leverage AI for enhanced administrative resilience, cost-effectiveness, and environmental stewardship.